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At Greenbeautrinse, we are committed to your satisfaction with our custom blinds and curtains. This Return Policy explains our procedures for returns, exchanges, and refunds. Please read this policy carefully before placing your order.
The majority of our products are custom-manufactured to your specific measurements, fabric selections, and design preferences. Due to the bespoke nature of these products, they are made exclusively for you and cannot be resold to other customers.
As a result, custom-made blinds and curtains are generally not eligible for return or refund unless they are defective or do not conform to your order specifications. This policy is consistent with Spanish consumer protection laws regarding custom-manufactured goods.
Under Spanish and European consumer protection legislation, you have the right to withdraw from a purchase within 14 days of receiving the goods without giving any reason. However, this right does not apply to goods that are made to your specifications or clearly personalized.
For standard, non-custom products, you may exercise your right of withdrawal within 14 days of delivery by notifying us in writing. Products must be returned in their original condition, unused, with all tags and packaging intact.
If your custom blinds or curtains arrive with manufacturing defects or do not conform to your order specifications, we will remedy the situation at no additional cost to you. Defects covered under this policy include:
To report a defective product, you must contact us within 7 days of delivery with photographic evidence of the defect. We will arrange for inspection and, if the defect is confirmed, provide a replacement or repair at our discretion.
If you used our professional measurement service and the products do not fit due to measurement errors on our part, we will remake the products at no charge. This guarantee applies only when measurements were taken by our qualified technicians.
If you provided your own measurements and the products do not fit, we cannot accept returns or provide refunds. We strongly recommend using our professional measurement service to ensure accuracy and avoid costly errors.
We make every effort to display product colors and textures accurately on our website. However, actual colors may vary slightly due to differences in screen displays, lighting conditions, and natural variations in materials.
Minor color variations, particularly in natural materials like wood and fabric, are not considered defects and are not grounds for return. We recommend ordering physical samples before placing your final order to ensure satisfaction with colors and textures.
If you believe you are eligible for a return under this policy, please follow these steps:
Do not return products without prior authorization. Unauthorized returns will not be accepted or refunded.
Once we receive and inspect returned products, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed according to the following guidelines:
Due to the custom nature of our products, we do not offer direct exchanges. If you wish to order different products, you must follow the return process for eligible items and place a new order separately.
For defective products, we will provide replacements rather than exchanges. Replacement products will be manufactured to the same specifications as your original order unless you request modifications.
You may cancel your order before manufacturing begins. Once manufacturing has commenced, cancellations are not possible due to the custom nature of the products.
To cancel an order, contact us immediately. If cancellation is accepted, we will refund your payment minus any non-refundable deposits or fees for work already completed, such as measurement services.
Cancellation requests made after manufacturing has begun will not be honored, and you will be responsible for the full order amount.
If problems arise during or after professional installation by our team, we will return to address the issues at no additional charge. This includes adjustments, realignment, or correction of installation errors.
If you chose to install products yourself and encounter difficulties, we can provide guidance and support. However, we are not responsible for damage or improper installation resulting from self-installation.
Our products are covered by manufacturer warranties as specified in product documentation. Warranty coverage is separate from this Return Policy and addresses defects that become apparent after the initial return period.
Warranty claims should be submitted according to the procedures outlined in your warranty documentation. Warranties typically cover manufacturing defects but not damage from misuse, accidents, or normal wear and tear.
The following items are not eligible for return under any circumstances:
Inspect all shipments immediately upon delivery. If packaging appears damaged, note this on the delivery receipt and photograph the damage before opening.
If products are damaged during shipping, contact us within 48 hours with photographs of both the damaged packaging and products. We will file a claim with the shipping carrier and arrange for replacement or repair.
Failure to report shipping damage within 48 hours may affect your ability to receive a replacement or refund.
For eligible returns of standard, non-custom products, a restocking fee of 20% may apply. This fee covers the costs of processing returns, inspecting products, and restocking inventory.
Restocking fees do not apply to returns of defective products or products that do not conform to order specifications due to our error.
Returns from international locations are subject to the same policies outlined above. However, customers are responsible for all return shipping costs, customs duties, and import taxes.
We recommend purchasing shipping insurance for international returns. We are not responsible for products lost or damaged during return shipment.
Your satisfaction is important to us. If you have concerns about your order that are not addressed by this Return Policy, please contact our customer service team. We will work with you to find a reasonable solution whenever possible.
We value long-term customer relationships and strive to resolve issues fairly and professionally.
If you disagree with our decision regarding a return or refund request, you may request a review by a senior manager. We will re-examine the situation and provide a final decision within 10 business days.
If you remain unsatisfied, you may pursue resolution through consumer protection agencies or alternative dispute resolution services available in Spain.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your order will be subject to the Return Policy in effect at the time of purchase.
For questions about returns, refunds, or this Return Policy, please contact us:
Greenbeautrinse
Urbanizacion Cortijo del Agua, Carr. de Mijas, Local 1
29651 Las Lagunas de Mijas, Málaga, Spain
Phone: +34952461221
Email: info@greenbeautrinse.world
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM CET. We strive to respond to all inquiries within 24 hours during business days.